Refund Policy

At Book Libs, customer satisfaction is our highest priority. We understand that there may be occasions when you need to return a product or request a refund. This Refund Policy explains the circumstances under which refunds are provided, how to request them, and the process for returning products. Our goal is to make the experience smooth, transparent, and fair for every reader.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. Damaged or Defective Products
   • If a book arrives damaged, defective, or with missing pages, you are eligible for a full refund or replacement.
2. Incorrect Orders
   • If you receive a book that does not match your order, we will provide a refund or replacement at no additional cost.
3. Customer Change of Mind
   • Refunds for change of mind or accidental orders may be considered on a case-by-case basis. Books must be returned in original condition and packaging.

Please note:

• Digital products, including e-books or downloadable content, are generally non-refundable once delivered.
• Refunds cannot be issued for books that have been significantly used, damaged, or defaced after delivery.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact Book Libs Customer Support
   • Provide your order number, details of the product, and the reason for the refund.
   • Contact us via:
     • Phone: +1 780-693-0321
     • Email: [email protected]
2. Return the Product (if applicable)
   • For physical books, package the item securely in its original packaging.
   • Include any order confirmation or receipt.
   • Send the package to our address: 6265 Holly Park Dr, Delta, BC V4K 4S2, Canada.
3. Processing the Refund
   • Once we receive and inspect the returned product, we will process your refund within 7–14 business days.
   • Refunds will be issued using the same payment method used for the original purchase.
   • You will receive a confirmation email once the refund has been completed.

3. Replacement Orders

If your order is eligible for replacement due to damage or error:

• We will ship a replacement item at no additional cost.
• Replacement orders are typically processed within 3–5 business days after receiving your request.
• Shipping costs for replacements are covered by Book Libs, unless the return is due to a customer error.

4. Shipping Costs

• Original shipping costs are non-refundable, except in cases where the product is damaged, defective, or incorrect.
• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service for returns to ensure safe delivery.

5. Exceptions and Special Cases

• Limited edition, signed copies, or collector’s items may have specific return restrictions.
• Promotional or discounted items may have different refund terms, which will be clearly stated at the time of purchase.

If you are unsure about eligibility, please contact our customer support team before returning the product.

6. Contact Information

For any questions or assistance regarding refunds, returns, or replacements, please contact Book Libs directly:

• Phone: +1 780-693-0321
• Email: [email protected]
• Address: 6265 Holly Park Dr, Delta, BC V4K 4S2, Canada

Our team is committed to providing prompt, courteous, and helpful support to ensure a smooth refund experience.